CSI evaluates service satisfaction among owners and lessees of one- to five-year-old vehicles in the United States based on five core service areas. These include, in order of importance, service quality, service initiation, service advisor, service facility, and vehicle-pickup.
Nineteen mass-market (non-luxury) brands were evaluated, of which Buick ranked highest with 835 points. It was followed by Volkswagen at 830 and GMC at 828. The mass-market brand average was 797.
“Our dealers have an excellent focus on putting our customers first,” said Duncan Aldred, U.S. vice president of Buick and GMC. “Not only have Buick dealers committed to or completed overhauling their facilities, but they’ve shown that continuing a positive customer experience is a top priority.”
If you want to come and experience what J.D. Power ranks as the Best Customer Serive, then stop by Simi Valley Buick GMC for a test drive and see for yourself!